{"id":2033,"date":"2016-08-18T13:25:16","date_gmt":"2016-08-18T17:25:16","guid":{"rendered":"https:\/\/www.florist20.com\/blog\/?p=2033"},"modified":"2016-09-28T17:14:24","modified_gmt":"2016-09-28T21:14:24","slug":"customer-service-allow-room-snark","status":"publish","type":"post","link":"https:\/\/www.florist20.com\/blog\/business-tips\/customer-service-allow-room-snark","title":{"rendered":"Does Customer Service Allow Any Room for Snark?"},"content":{"rendered":"

I belong to the Social Q\u2019s Facebook group<\/a>, an etiquette-themed panel that discusses how to handle everyday sticky situations with tact (think: how to address noisy neighbors, respond to passive aggressive emails, come up with a wedding guest list with minimal hurt feelings\u2026).<\/p>\n

As of late, though, the topics have veered toward current events, including sportsmanship at the Olympics, and \u2014 no surprise here\u00a0\u2014 the U.S. presidential election.<\/p>\n

Earlier this week, someone posted an article<\/a> about a pair of jewelry makers who received an order from Ivanka Trump and sent her a snarky personal note, which they posted on Instagram. In response they received more than 7,000 likes, 3,000 comments, dozens of reposts, and applause from New York magazine, the Huffington Post, and Jezebel, among others.\"IMG_4208\"<\/a><\/p>\n

Here\u2019s what the note\u00a0read:<\/p>\n

Dear Ivanka,<\/em><\/p>\n

\u00a0<\/em>Thank you so much for your web order! We\u2019re happy to let you know that the proceeds of your sale have been generously donated to the American Immigration Council, the Everytown for Gun Safety organization, and the Hillary Clinton Campaign. We hope you enjoy your new Lady Grey #helixearcuff.<\/em><\/p>\n

\u00a0<\/em>Best,
\nJill and Sabine<\/em><\/p>\n

To me, this stunt is pretty crass. I have no qualms with the owners using Ivanka\u2019s sale to fund things that defy her father (though I\u2019m wondering just how expensive this cuff must be for them to donate the money\u00a0three ways) \u2014 but to breach a customer\u2019s privacy and insult her publicly? \u2014 that does not suggest customer appreciation.<\/p>\n

Some Social Qers have argued that Ivanka is a celebrity and thus fair game. Others have pointed out that this snarky message pales in comparison to Donald Trump\u2019s inflammatory comments (true). But, in this particular scenario, shouldn\u2019t the emphasis be on Ivanka Trump as a customer <\/em>rather than as a presidential candidate\u2019s daughter?<\/p>\n

Is it ever acceptable to mock a customer? Wouldn\u2019t it be better to (politely and privately) turn down business for a person whose values\u00a0clash with yours?<\/p>\n","protected":false},"excerpt":{"rendered":"

I belong to the Social Q\u2019s Facebook group, an etiquette-themed panel that discusses how to handle everyday sticky situations with tact (think: how to address noisy neighbors, respond to passive aggressive emails, come up with a wedding guest list with minimal hurt feelings\u2026). As of late, though, the topics have veered toward current events, including […]<\/p>\n","protected":false},"author":1925,"featured_media":2071,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":true,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[13],"tags":[],"class_list":["post-2033","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-tips"],"yoast_head":"\nDoes Customer Service Allow Any Room for Snark?<\/title>\n<meta name=\"description\" content=\"Is it ever acceptable to mock a customer? 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