so, now, I have found the newest update and application, as an "advancement" over earlier versions, BUT, after experiencing upgrade issues, found it far more beneficial to do a "clean install" of this new version of Merc Direct!!...I recommended that you DO NOT use the "upgrade" version, but, AFTER Mother's Day is over, wait until all your asks/answers/confirmations are done, and out of the way, because, BASICALLY, a clean install wipes out your current data,and starts over again.
The clean version works very well, and I found, that it's built in mapping features, and up to date listings features, are very helpful...in determining the logistics of the shop that you "may choose" to send your orders to...it also enables, online "comments" about good, AND bad shops, ones that you WANT to do business with, and the ones that you wish to exclude.
Maybe, give it another week, let FTD Merc Direct support log into your pc with Mikago, and they can,AND WILL do the install for you,if you are so inclined......and they actually seem to care!!