Article Does Customer Service Allow Any Room For Snark?

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I belong to the Social Q’s Facebook group, an etiquette-themed panel that discusses how to handle everyday sticky situations with tact (think: how to address noisy neighbors, respond to passive aggressive emails, come up with a wedding guest list with minimal hurt feelings…). As of late, though, the topics have veered toward current events, including […]

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Does Customer Service Allow Any Room for Snark?

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