I am involved in a dispute with FTD about their problems with the computers on VDay...did anyone else have problems? I lost 135 orders because the computers were down, thanks to FTD....we are considering a class action suit against them
FTD computer mess on V-Day
- Thread starter gabndab
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BOSS
FlowerChat Administrator
Every florist that was on Mercury Direct had issues, thus resulting in issues for other Mercury users. I'm pretty sure you could fill a "class", but not sure you'd get far.
The "issue" involved tens of thousands of orders, I'm sure.
Was not an issue for me, I simply sent them all Bloomlink.
The "issue" involved tens of thousands of orders, I'm sure.
Was not an issue for me, I simply sent them all Bloomlink.
I am convinced that a class suit would work. They would want to settle, because the publicity would be terrible. You cannot run a business, get too many orders, screw your florists, and not be held responsible. Boo Hoo for FTD, the system could not handle all the orders. I will see what happens. This is my first time on this chat, so we will see how much response I get. I have tons of support from my local shops
We counted our orders missing. Figured an average $ for orders at VDAY & asked for compensation. From what I understand they did this with alot of shops as we had to wait until mid March for their final answer. We made out allright.
Our rep put us in contact with the right people to complain to.
Good luck.
Our rep put us in contact with the right people to complain to.
Good luck.
Tracy D'Amico
Well-Known Member
I was fortunate to have an FTD rep visiting the shop the day of the problem & we were back online ASAP. We were able to tell how many orders were missing by missing sequence #'s. It was only around 30 orders. We are fortunate to have a rep who is readily available & helps out with communications.
If you lost 135 orders you sound like a large shop with some bargaining
power. I would definately try to get the name of some higher executive from your rep. I like to cc my communications to my rep & whoever I'm dealing with. I think this helps resolve the issues speedily.
Paul
If you lost 135 orders you sound like a large shop with some bargaining
power. I would definately try to get the name of some higher executive from your rep. I like to cc my communications to my rep & whoever I'm dealing with. I think this helps resolve the issues speedily.
Paul
MANORVILLE
New Member
- Oct 2, 2006
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FTD " Freakin Terrible Disgrace "
Though I have been otherwise involved most of the last few weeks and have had very little time to catch up on my growing to-do list, ( Sorry all ), I thought it appropriate to briefly throw in an opinion.
First, read back through the numerous and sometimes lengthy posts on V Day and it's aftermath to get a better idea on what's been tossed around here. Many opinions.
It's going to take a while but will be well worth it.
Second, Re-evaluate your association with them before you act/react.
Do you really need them? Your answer will seriously effect the future.
Third Class Action May or may not produce for you, however, a carefully handled public lead in ( via media & newspapers, Attorney General ) to a potential class action, on a national level, could work to everyones advantage. Note however that I emphasize the word " careful ".
Getting a large enough group to back it will be very difficult, which is why, in part, ManorMan has been somewhat quiet lately, gathering my eggs and chickens.
Fourth Yup, I've got some serious issues with FTD and Teleflora.
Fifth Convincing the consumer that they do not need a highly compensated middleman is the first step at surviving what appears to be the future if nothing is done now to correct it. ( 7 today , 53 for the month ).
Sixth Read and post on FC, alert your customers to alternatives and ways to save money and suggest they visit FloristDetective.com to get the inside scoop on all the bottomfeeders.
Our customers can't stop thanking us for turning them on to the site.
We can't stop thanking the brain behind the site.
Finally Never underestimate the power of a small group. Just because the opponent is bigger,doesn't mean the underdog isn't smarter.
.................and tread carefully as there are definitely sharks in the water.
:iwuvyou:FTD & Teleflora
.................................which is why calls were made again today.
ManorMan
Hello rac225 !
Though I have been otherwise involved most of the last few weeks and have had very little time to catch up on my growing to-do list, ( Sorry all ), I thought it appropriate to briefly throw in an opinion.
First, read back through the numerous and sometimes lengthy posts on V Day and it's aftermath to get a better idea on what's been tossed around here. Many opinions.
It's going to take a while but will be well worth it.
Second, Re-evaluate your association with them before you act/react.
Do you really need them? Your answer will seriously effect the future.
Third Class Action May or may not produce for you, however, a carefully handled public lead in ( via media & newspapers, Attorney General ) to a potential class action, on a national level, could work to everyones advantage. Note however that I emphasize the word " careful ".
Getting a large enough group to back it will be very difficult, which is why, in part, ManorMan has been somewhat quiet lately, gathering my eggs and chickens.
Fourth Yup, I've got some serious issues with FTD and Teleflora.
Fifth Convincing the consumer that they do not need a highly compensated middleman is the first step at surviving what appears to be the future if nothing is done now to correct it. ( 7 today , 53 for the month ).
Sixth Read and post on FC, alert your customers to alternatives and ways to save money and suggest they visit FloristDetective.com to get the inside scoop on all the bottomfeeders.
Our customers can't stop thanking us for turning them on to the site.
We can't stop thanking the brain behind the site.
Finally Never underestimate the power of a small group. Just because the opponent is bigger,doesn't mean the underdog isn't smarter.
.................and tread carefully as there are definitely sharks in the water.
:iwuvyou:FTD & Teleflora
.................................which is why calls were made again today.
ManorMan
Hello rac225 !
Hey -
Just wanna say 'Welcome to Flower Chat' to Bell Tower. Great store, beautiful work.
We're going to need an Orange County division here at FC soon.
Just wanna say 'Welcome to Flower Chat' to Bell Tower. Great store, beautiful work.
We're going to need an Orange County division here at FC soon.
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