How do you deal with brides who complain after the wedding?
We had a wedding on Saturday May 25. My bride was satisfied (my employee also saw her at the local park getting pictures, commented on her wedding bouquet and the bride said "yes, it's absolutely beautiful, isn't it?"). This bride has been a pain since the very first consult last October. She "forgot" to pay me until I told her I wouldn't do her wedding, has 100s of questions, etc.
Now, 3 days later (we were closed for Memorial Day), her and her husband call to complain! They said the flowers were only 1/2 the quality of what they paid for, guests said they looked like funeral flowers, my "fuschia" color scheme was really red and purple instead of her "pink" fuschia. I used hot pink ranunculus, wax, alstro, heather, etc. They had the nerve to tell me they know what it's like to pick-out flowers. What the h**l?
I am getting tired of dealing with people. Our society is so greedy and feels they can do the job better than you can. She should have had a DIY wedding!
We had a wedding on Saturday May 25. My bride was satisfied (my employee also saw her at the local park getting pictures, commented on her wedding bouquet and the bride said "yes, it's absolutely beautiful, isn't it?"). This bride has been a pain since the very first consult last October. She "forgot" to pay me until I told her I wouldn't do her wedding, has 100s of questions, etc.
Now, 3 days later (we were closed for Memorial Day), her and her husband call to complain! They said the flowers were only 1/2 the quality of what they paid for, guests said they looked like funeral flowers, my "fuschia" color scheme was really red and purple instead of her "pink" fuschia. I used hot pink ranunculus, wax, alstro, heather, etc. They had the nerve to tell me they know what it's like to pick-out flowers. What the h**l?
I am getting tired of dealing with people. Our society is so greedy and feels they can do the job better than you can. She should have had a DIY wedding!