Independent v WS websites comparisons

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I really like Master J's site also.
Love his children and parents on the site.
It's warm and fuzzy.
If I were a customer looking for a shop in his area (I think Philadelphia),
I would pick his. I would know that his is a real shop. Caring about my orders, as he cares about his family.
I love it!!!

Plus, his designs are great.
 
I am convinced that being different is like being the only woman on an island of 100 men; there is an increase in demand. Just as likely, if all woman looked exactly the same except one woman, that difference would make her the most popular. Therefore, I feel that it would be best for me if all florists used TF sites except me. Just my humble opinion......

Unless the 100 women looked like Cindy Crawford, and the 1 looked like Kathy Bates... ;)

how many of you with independent websites can emulate your internet orders to your POS?

I think this is a really important question as internet sales increase, the need to efficiently move an I order to a POS will gain significant importance.

joe

I think the word you're looking for is "integrate." Some POS systems include an interface with a prescribed data format. Any website can deliver the order to the POS in that format. The question then becomes: 1) does the POS accept web orders; 2) does the website provide data in the appropriate format.

Cathy, how does offering a unique image get picked up better by search engines?

At the very least, using a unique file name and image / product description helps. Using a previous example of the Brighten Your Day bouquet, I might rename it to "Brighten Your Toronto Bouquet" and use this code:

Code:
<img src="images/brighten-your-toronto.jpg" alt="Brighten Your Toronto Fresh Flower Arrangement" />

I would also make sure variations of the product name appear in the title, H1 text and a couple other places through the page as appropriate.

I'm with you on this one Joe - The orders placed from your internet site should show up on your POS. That was the one thing that persuaded the shop's old owner to go with an FTD site initially.....is the the order came through as a Mercury order.....which in turn was printed up as a work ticket on our POS.

The balance to this is: do you opt for the convenience of not re-typing orders, if it means not getting as many orders as you might have with a different site?

Clearly, lots of orders and integration is the ideal :)

yea, but you know photoshop....

My priorities are different than other florists, like watering wilting plants rather than changing out a sign message., etc.

And Mikey knows fridges (and electrical/plubming/construction/etc), and I know computers, and Prestonway knows business numbers ... we all have non-floral skills that we bring to our businesses.

What we know, we do. What we don't know, we hire out. Those of us who can't tell the difference between the furnace and the AC unit (which one goes outside again?) hire an HVAC contractor to do the work properly.

If you don't know photoshop, hire a student / designer / skilled & affordable East Indian firm from Elance to do the work in batches for you.

If you don't want to update your site yourself, hire Teresa Taft to do it.

These hirings are an investment in the welfare of your busniess - website, furnace, electrical or accounting ... it's all important.

My site is very different than the ws sites.
I know that some of you will find my site a little unprofessional - and thinking that it doesn't work to mazimine capacity.

My website is my shop to the world, and I am working it.

Good for you :) I only had a quick look, but I don't think the site is that bad at all. The biggest drawback for me upon first glance is that the graphics are very old-school, and it immediately made me wonder if the site was being updated. Stale sites = poor consumer confidence.

I think updating the look a bit would probably do wonders for you.


Regarding the pros & cons of using WS images: For me, it comes down to making an informed decision based on actionable data. If you have real numbers to prove what sells, whether WS or home grown, vase vs wrap, modern vs granny, etc., then act on the data. Just be sure you're getting good data, and continuing to test.

Ryan
 
Daz, those are nice pictures. they are pictures that florists appreciate, however, ask yourself this question.... are they staged to maximize web-based sales?

for me, the answer is no.. ... your arrangements are attractive, but that is only one component in marketing the product. The ambiance or setting also plays a vital roll.

Sorry, I haven't read this post in a week :) woops. Thanks for the reply Joe. Staging vs white background. That has always been something I have wrestled with for years. The both have their advantages and I love the work Cathy did for the designs in PS. I am not sure there is a right or wrong answer, as long as the consumer buys. Our style is put up there to let people know we do it different. Having them staged is one more possible element to create possible credibility of being independent and different than other florists, since most the other pics are white backgrounds.

The end goal is to convert looky loos into sales. For us, in our area, we do it well by showing the consumer they aren't going to get a FTD design or a cookie cutter TF look, they get something special, since that is what a gift is. This is our market, we can't be all things at once, even though some florists think they can.
 
Cathy I am embarrassed, those images look great! I still have my Mday image on my front page, I'm such a weenier. I work 12 hours a day, 6 days a week and still have no time for the important things. I wish i could blame it on the new move, but what was my excuse years before that?

[insert a blushing emoticon here]
 
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