professional designer?

Had a talk with the daughter in law of the deceased today, she came in to tell us how nice our arrangements where for her father in-law's service, then she said I have to tell you about this one arrangement that we did not do. (arrangement I posted pictures of starting this thread) The arrangement was sent from her husbands company where he works. The family could not believe what this arrangement looked like. They where not pleased and they are going to let the company know not to use that florist again and she is giving them our number for future orders. We had done 12 pieces for this service. This other arrangement was the only other piece there.
there's ONE in EVERY crowd that screams "DON'T LOOK AT ME!!".....too bad it stuck out like a sore thumb!