Bad Google Review

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Chezbloom

Chezbloom

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Dec 27, 2006
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Well it finally happened. We got a bad review on Google. Oddly, it was for a wrist corsage that a boy picked up Saturday. He asked why there was no elastic band on it and we showed him how we make them to tie on with ribbon. (I was wearing one like I always do to show people) We also show them on our website. So he says ok, leaves and goes home to write a bad review about how cheap we are as we don't include a elastic wristlet. We've always wired and taped them and added ribbon to tie them on and never had a complaint. I hate the elastic band but now I'm going to experiment with just glueing everything on the bands. We always spend a good deal of time trying to make them beautiful and I still will, but I think its time to save time and glue. Does anyone make wrist corsages with NO wire and tape? What gets me is, why write a passive aggressive review on Google when you can just tell me, "hey, can you attach an elastic band on this? I would have done it in a heartbeat. But no, it must be more fun to try to ruin a small business's reputation instead.
 
I just started making the wristlets with glue last season. I don't believe it's any faster unless you have time a few days before to do all the prep work. Even then, the total time to prepare is the same or longer until you get good at it. I made myself stick with it until I got better but I I don't know which technique I will use next prom season. I think the glue costs more than the wire and tape, but my biggest fear was that the glue would not hold. It does. There are a lot of good tips and tricks to learn so if you see any design shows on the subject you should try to go.I wouldn't worry about one bad review BTW.
 
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Absolutely love the glue. It takes some practice to learn how not to waste it but use enough to hold. For me it is much faster. I just did one yesterday while the customer waited. I always do a shake test to make sure everything holds. It is easier to choose the direction each flower and decoration goes to and opens up some design opportunities I didn't really have with wire and tape. I use the elastic wristlets and velcro and offer them a choice. But I always try to upsell the bracelets.

The only thing I still wire and tape is carnation corsages that I offer for $8.99 on a basic wristlet. They are hard to glue because of their shape.
 
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the first year gluing is the hardest. once you learn the tricks it goes very FAST!

do a search on this site, there are lots of topics on using adhesive (oasis) for corsage work. I now hate to wire and tape you can really get better placement with glue than tape.

good luck
 
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Chezbloom said:
Well it finally happened. We got a bad review on Google. Oddly, it was for a wrist corsage that a boy picked up Saturday. He asked why there was no elastic band on it and we showed him how we make them to tie on with ribbon. (I was wearing one like I always do to show people) We also show them on our website. So he says ok, leaves and goes home to write a bad review about how cheap we are as we don't include a elastic wristlet. We've always wired and taped them and added ribbon to tie them on and never had a complaint. I hate the elastic band but now I'm going to experiment with just glueing everything on the bands. We always spend a good deal of time trying to make them beautiful and I still will, but I think its time to save time and glue. Does anyone make wrist corsages with NO wire and tape? What gets me is, why write a passive aggressive review on Google when you can just tell me, "hey, can you attach an elastic band on this? I would have done it in a heartbeat. But no, it must be more fun to try to ruin a small business's reputation instead.
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O am sure it was his MOMMY that wrote it.. shes behind the times.. i am sure the girlfriend LOVED IT~~
 
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How rritating to have that happen! You might try to turn it around by sending a nice handwritten card... say "I read your review on Google, and I'm so very sorry you were unhappy with your corsage. We have found that teens today love the ribbon-tied look, which is why we make most of our corsages that way. Had we known you were unhappy, we would have been happy to replace the ribbon with an elastic band. I hope you'll give us the chance to win back your business." Include a $10 gift card.

It's hard to suck it up when you know they're "wrong", but it's worth it in the end to get the good press. In my previous carreer I was the Marketing Manager for a chain of craft and home decorating stores. All customer complaints were given to the marketing department and treated as a marketing opportunity. Food for thought!
 
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Oh how annoying is that. I dont think they realise that you are a real person with feelings, even though they see you breathing when they are served by you.

Is there any way you can have it removed? I am sure if you have all those other reviews people wont take it badly especially if it just mentions that you have not used an elastic band...

I use glue on the oasis pearl bands usually and have not had a problem (YET)... :) But, then i do not do nowhere near the volume you guys do on corsages.
 
Chezbloom said:
Well it finally happened. We got a bad review on Google. Oddly, it was for a wrist corsage that a boy picked up Saturday. He asked why there was no elastic band on it and we showed him how we make them to tie on with ribbon. (I was wearing one like I always do to show people) We also show them on our website. So he says ok, leaves and goes home to write a bad review about how cheap we are as we don't include a elastic wristlet. We've always wired and taped them and added ribbon to tie them on and never had a complaint.
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Did you offer to put it on an elastic wristlet, especially after he questioned that there wasn't one? From the customer's viewpoint, he did not receive what he perceived that he ordered. If replacing it with a wristlet wasn't offered, or an option, I can see why he was unhappy. I'm not saying he was right, or you were wrong, just that from the customer's point, he got something he didn't want, and was unsatisfied, and brought that to your attention when he questioned it, but got no satisfying resolution, just you're resolution.

I would have offered the wristlet, but at the same time, explained to him why you do it the way you do it, in a positive way. "We do it the most fashionable/commonly preferred way, but we'll be happy to do it on an elastic wristlet if that's what you prefer Mr. Customer."

As far as removing a bad review, doesn't that defeat the purpose of having a review system? Should movie producers be allowed to remove bad reviews? Personally, one bad and 16 good make the 16 look more true.
 
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Chez... Lovely website...

Dont' worry.. People are crazy.. I get slammed alot on my competitors reviews.

Here is the latest last prom from his reviews on google...
""Quality Corsages and good prices.


Saturday, May 02, 2009

Ya we shopped around but ended up at Monroe Floral can't beat the prices Safeway was twice as much! That other shop was extremely expensive pushing all that glittery stuff! I just wanted a classy looking orchid and rose wristlet and found it at Monroe Floral. I don't know why we even looked around.... ""

This person didn't even have the odesity to sign it... what ever


Theirs are not nice at all. They don't even balace on the wrist and are floppy... Look like some thing from the 70's... very old fashion. (by the way we were the same price at 22.95...so???)

We never push anything extra, but we do up sale, which is what we are suppose to do in business.. give choices.

We glue all our wristlets and have been for a year and a half... way better and more stylized. We have kids coming in just showing us their dress and letting us decide what to do.. They even buy the fitz Bands as we always let them see the options.

Lady Fair has come out with the elastics in colors and an irredecent,,,,,, so I give them that option also. I just want them to have beautiful no matter what price.... Ours Start at $24.95 and bouts at $13.95 as we always put wire and make them awsome.

Keep your Chin up... move forward... brush that review under the rug where it belongs.
 
We just did about 40 corsages for dance and because I had it all been prepped ahead of time, it went much faster, would have been done Friday night, but got more orders on Saturday. We streamlined our choices for dance flowers this year and upped our prices, partly encouraged by Twila. If you have to pay overtime to get them done, you lose money, so we changed things up and upset a few people. We spent waaay too much time making fussy, fancy custom things and it took forever, and weren't charging enough. I think we're on the right track but may have to tweak a couple of things, overall it went really well, better than most times, we had very little extra flowers, a first.

We went to a floral design show by TF and had Kevin Y., he called it yucky "underwear elastic" and said if you offer unlimited custom corsages you will lose money, and glue all the way. "If you're still wiring and taping, shame on you, get with the program" he said. We used the little tubes this time instead of the big honkin bottle and it went much better, not so messy.
 
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I don't need it removed, nor would I try to, and I to tell the truth, I just looked for a elastic band and we got rid of them all three years ago.
But, I agree, the bad review likely does give us a wierd credibility. There have been a few customers over the years that, had they known the power of the Google review, probably would have left far worse!!!!
Life goes on. I still haven't found the perfect wrist corsage solution in both time, price and aesthetics. If I can invent the perfect solution, I'm going to patent it and retire with a big pile of moola. p.s. Last night when scootering through Uptown I saw a huge group of Homecoming teenies all wearing.........The elastic band wrist corsage!!:eek::eek:
 
Tuberose said:
We just did about 40 corsages for dance and because I had it all been prepped ahead of time, it went much faster, would have been done Friday night, but got more orders on Saturday. We streamlined our choices for dance flowers this year and upped our prices, partly encouraged by Twila. If you have to pay overtime to get them done, you lose money, so we changed things up and upset a few people. We spent waaay too much time making fussy, fancy custom things and it took forever, and weren't charging enough. I think we're on the right track but may have to tweak a couple of things, overall it went really well, better than most times, we had very little extra flowers, a first.

We went to a floral design show by TF and had Kevin Y., he called it yucky "underwear elastic" and said if you offer unlimited custom corsages you will lose money, and glue all the way. "If you're still wiring and taping, shame on you, get with the program" he said. We used the little tubes this time instead of the big honkin bottle and it went much better, not so messy.
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What do you use for the base? Obviously not the yucky undie pant elastic!
 
Chezbloom said:
What do you use for the base? Obviously not the yucky undie pant elastic!
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I've been using the snap on wristlets.
I like them better than the pearls and beaded one because they fit on
any wrist size, and they can even be used on the upper arm.
 
for the "base" corsages, yes I use the lady fair wristlets unless they insist the girl is "very tiny" then I suggest wire but... I tie a ribbon and use the glue and the push in metal tabs on the ribbon. The glue in the center holds the ribbon in place. Let that dry (usually prepped ahead of time anyway) then glue away.
When I wired and taped I used the lady fair's only.
 
Most of the gals go with the "underpants elastic band" they won't fork over for the fancier jeweled or wire wristlets, we may offer the ribbon ties for the next dance and see how that goes over, I would much prefer that and have the elastic as a backup if they want it. For those of you that offer a wire band you make yourself, what do you charge for it?
 
I always use the elastic bands for wristlets, although one time, (for my niece) it was not tight enough and I ended up sewing the band to make it tighter.

What type of ribbon do you use for a ribbon tie on wristlet?
 
marie g bushnell said:
I always use the elastic bands for wristlets, although one time, (for my niece) it was not tight enough and I ended up sewing the band to make it tighter.

What type of ribbon do you use for a ribbon tie on wristlet?
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#9 size... has enough width to keep corsage steady( no flip- flop overs)
I use #3 on my little girl's 5 years or so, their so little.I'll post some shots of a football homecoming I do 40+ tie -on's for these kiddie-poos. Cost $8.50, simple, kids look cute, and no pins(pin on was used in the day) one size fits all. I've used glue for at least 8 years.... now wire and tape still has it's place too. You all know .... if you don't use it you'll lose it.
:thumbsupThe design ease with glue win's hands down.Only draw back I see with the glue is it dry's yellowish color and will show on light color ribbon.
 
As much as we think the silver elastic bands are old-fashioned and uncomfortable......In truth, I have YET to find a more stable and secure method of keeping a wrist corsage in place. As cool as the aluminum wire coils are, the blingy jewels and rocks, the slap-bracelets.......they do have a problem with keeping the corsage in place.....on top of the wrist......both in still moments and on the dance floor.

I have been known to use two bands for some of the more creative endeavors......one band placed directly behind the other......for more stability.
 
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